Knowledge is power, so we like to share as much as possible.

How do I improve my customer service experience?

Jan Carlzon the ex CEO of Scandinavian Airlines wrote a book called "Moments of Truth" it's about the instances a customer comes into contact with frontline staff in a business and the impression that leaves about the whole organisation. About the Customer Too often I...

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When is the best time to start planning for growth?

I’ve spoken to many entrepreneurs over the years that have a clear idea of what they want to achieve for the future of their business but don’t have the time to make it happen. An early start There are many business owners out there who only think about the next steps...

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Why go limited?

I wanted to give anyone reading this blog an idea of the benefits and drawbacks of turning their sole-trader business into a limited company. Why go limited? Many clients I've spoken to in the past have been unaware of the significant tax advantages available to a...

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